Music on hold (MOH) systems are answering machine systems that play music when callers are waiting to be catered. These systems are advantageous in that they lead to lower call drop rates and they allow you to broadcast your business/brand. There are a number of myths that folks have about on hold messages and music on hold and it is vital that you know whether or not they are real.

There is a myth that some companies do not put callers on hold and that all phones are answered by receptionists. The reality is that all businesses will place callers on hold. The alternative, getting lots of receptionists to take the calls, would lead to high operating costs. Even the businesses that have many receptionists have to put callers on hold as they transfer the calls to the proper parties. Callers are often put on hold between five and forty seconds. This implies all companies need music on hold systems or simply systems with America on hold messages.

Another usual myth that needs dispelling is that music on hold and custom messaging systems are too costly. The reality is custom on hold messages and MOH are cheaper than you might realize. You will merely need to spend a couple of dollars and you will not have to spend another cent, ever. If you buy professional on hold players, chances are that you will get discounts once you purchase the messages altogether. Good players consist of multi-year warranty, meaning you will be having a good deal.

There is a very common myth that a big number of phones do not support America on hold messages and music on hold. The truth is that about 99% of all phones support MOH and on-hold messages. All phones that have PBX/Key phone systems which are properly installed are100% compatible, as are standard office phones like AT&T, RCA, Panasonic, Brother, Sony, and Uniden phones.

Most people assume that customers are annoyed by being 'pitched to' while they are on hold. The truth is that reports by the likes of Better Business Marketing and CNN have verified that a lot of people prefer music on hold and America on hold messages compared to silent on-hold and radio on hold.

There is a myth that the fact that radio on-hold and also silent on-hold must work since people do not complain about them. The truth is that radio-on hold is actually illegal (Better Business Bureau October 2002) while silent on-hold is totally amateur.

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